How we work The physics under every choice.

We put them on the table before you have to say anything, so you can see how we look at the work. Then we look at your side, and it becomes quickly clear whether we fit, land somewhere in the middle, or simply aren't compatible. Both sides win time.

Throughout this document we return to one principle: physics decides fairness, not the relationship. We base our rates on real costs with a safety margin — never on what we can 'extract'. Every line on every invoice is up for discussion. Every incident is a lesson. Every customer makes our operation better for every customer after them.

During the trial period (3 months): no storage costs. You get the room to learn the model without a ticking meter. The first inbound is also on us — however long it takes to process.

After the trial we work with a 'movement justifies space' model. Active sellers whose order volume earns the space → €0 storage. Stock that 'parks' by itself without movement → metered per pallet-slot per month, starting at €2 and gradually rising, capped at €19 per pallet.

Rule of thumb: roughly 1 order per pallet per week earns your storage for free. Above that threshold — everything you do more is your reward for the movement. Never a surprise on the invoice.

Yes, that works. You have your supplier in China (or elsewhere) ship directly to our warehouse. We receive it, verify the quantities, and stow everything into the bins ready for picking.

There are a few practical agreements about how we prefer shipments to arrive (labeling, packing instructions, delivery window). The tighter you deliver, the faster we process — and the lower your inbound costs come out. No punishment, no frustration — just honest physics.

As a new customer, the first shipment is always a puzzle; from the second one it runs smoother. We learn this together, per shipment.

Pick-and-pack — the work of walking to the bin, grabbing your product, packing it, keeping the shipping label on: €0,95 per mailbox / €1,95 per parcel. That covers most standard orders during your 3-month trial.

During the trial we learn the exact size and handling of your products. From month 4, the rate evolves into an 8-tier size-differentiated card (Small Mail → 2XL) — based on the real work each of your products takes, not on a fleet-average estimate.

Packaging materials follow three paths — choose per product. Path 1: our standard material (published rate card). Path 2: bring your own material — material cost €0. Path 3: we buy from your supplier, passed through at your known price (zero markup) + €32,50/hour procurement labor (under 5 minutes is free).

Bol orders run through our Ampère partnership; we are an Ampère drop-off point. Shipping via Bol: cutoff 17:00 → next day in NL. Shipping via Bol Compleet: cutoff 23:59 → next day in NL (two pickup windows: end of workday + next morning 09:30).

Webshop orders (outside Bol): cutoff 23:59 → next day (aspiration) or day after. PostNL for NL/BE, FedEx for other countries. Weekends: no pickup, no delivery. Carriers don't run on weekends. We use those days internally for structural improvements — that's how we hold 5 years at 99% on-time.

Strike-zone promise: our accuracy keeps you out of Bol's strike zone. If you arrive with 5 or 6 strikes, we regularly bring them back to 0 via Bol's Wipe-a-Strike process — proven, repeated, not a slogan.

€2 per product (not per return) — one return can contain multiple products, and each product gets its own decision. Sellable (unused) → straight back to inventory. Unsellable (used, opened, damaged) → sorted into the unsellable-box (which is already staged for you; the packing is included in the €2).

Every 2 weeks or month (your choice) we ship that box back to you — you always have the last word. Return shipping label to you is passed through at what the carrier charges us (no markup). Longer storage than that cadence counts on the storage meter — same physics as storage, no separate rule.

Exceptional inspections (electronics plug-testing, functional test, hot-water test): not included. €32,50 per hour. After 2-3 iterations we derive a fixed per-product amount and agree it upfront. And the overarching principle — if your revenue covers the costs, returns are free. Same rule as storage, one doctrine.

This agreement works in both directions. You can leave us with 3 months' notice. We can ask you the same. No long contracts, no escape clauses, no 'sorry, you're stuck until next year'. Prefer a longer contract for stability — possible, by agreement. But the standard is: you're never trapped.

What if you leave? One principle: your stock is your stock. Once outstanding invoices are paid, the door is open. No release fee, no exit penalty. You choose your route: we ship everything back (you pay shipping + recount at hourly rate, upfront), or you pick up yourself. We don't work with trust, we work with a documented handover both sides can verify.

And if it's our fault? Example from our past: one customer did many shipments to Germany via the cheapest DHL tier. Packages sometimes took up to 2 months. Eventually she left us. When she left, we shipped her return — two pallets — at our own cost. Why? Because we should have seen earlier that that DHL tier wasn't working. Today we ship to Germany with FedEx within 3 days. The principle stands: if we could have prevented what hurt you, we cover the cost.

One order with multiple products → the invoice physics follow the walk time between bins, not the picking itself. Multiple units of the same product (one bin, one walk, more grabs): first product = normal pick-pack rate, each extra of that same product = €1,45 multi-pick. Different products (different bins, different walks): each product charged fully — each walk is its own work.

Example: customer buys 4× same SKU → €1,95 + 3×€1,45. Customer buys 4 different products → 4×€1,95. Why the distinction? We aim for 30-50 orders per hour at pick-and-pack. A 10-product order takes 5-10× longer — if we charged per order, the warehouse physics break. Per-product charging (walk-time weighted) keeps it fair for you and for us. We say that upfront.

Plain boxes (your own boxes) → Path 2 of our packaging materials — you supply, we use, €0 material cost. Branded packaging, gift wrapping, insert, thank-you card? Yes — but always upstream, never at ship time. Once a week or twice a month we pre-pack in bulk in a pre-pack session. Pre-packed inventory sits ready in bins → at ship time only a label goes on. Craftsmanship upstream = you get the care your customer expects, we keep the speed that makes your price fair. Pre-pack cost: €32,50 per hour; after 2-3 iterations a fixed amount per product.

As soon as you decide to work with us, we send our own team to your location — home, current warehouse, or current 3PL. Why our people? Because we know exactly how we want to receive it. We prep the stock on site (your help is welcome, you know your products best), transport it to our warehouse, and set everything up. However long it takes, it is on us.

Real example from our past: a customer with ~500 different SKUs. We went to their location 3 times, spent ~50 hours on pickup and setup. At our hourly rate of €32,50 that would be around €1,625. On their next invoice: ~93% discount — effectively absorbed.

Why do we do this? In the fulfillment industry you typically see startup costs of €2,000 to €3,000 — a barrier to switching. We consciously choose the opposite: the hardest move is our investment, not your burden. That's how a partnership begins. Coming from another 3PL? We can go directly to pick up your stock. Custody during transport = ours. Our team, our care.

QuickBridge isn't a system we bought and force you into. It's 5 years of 3PL practice, poured into code — built by us, for us and our customers. Every problem, we solve twice. Once manually — for the customer who surfaces it, now. And once structurally in the software — for everyone after them. That way your pain becomes the gain of every customer that comes after you.

What you do in your dashboard today: real-time inventory per EAN with movement history · multi-channel unified (Bol, Shopify, WooCommerce, Wix, Amazon, Kaufland, Etsy) · per-channel stock steering (fictional inventory, safety buffers) · bundles as derived with live availability · invoices flag-able at line level (thread + counter-proposal + Accept action) · in-app Account Manager (QB) for continuous conversation · umbrella accounts for sellers with sub-customers · passkey-only login · referral program that unlocks after 3 months active · address verification (PDOK + Photon) · self-service inbound creation.

What's not there yet (on the roadmap): invoice PDF export · analytics dashboard (revenue trends, top-SKU) · self-service label print for own orders. In the past we ran on third-party software. When a data-return dispute showed us how vulnerable that made us, we started building our own system. A 3PL without its own software is hostage to someone else. We aren't anymore. What you need, we build ourselves.

The environment. Our warehouse has cameras and there's always someone present or nearby. Almost every customer that comes to us was doing fulfillment from home or a less-secured space — you mainly get more safety by working with us, not less. The custody boundary: once your stock is delivered and after paper-confirmed inbound is with us — it's on us. In 5 years we've had exactly 1 incident where stock was lost on our watch — small quantity, reimbursed to the customer directly.

Catastrophe insurance (fire, water). For a 3PL, blanket-insuring ALL customer inventory is expensive — everyone pays, including those who don't need it. Our position: if you want cover here, the cheapest route for you is your own subscription insurance for your portion of stock (around €9 per month — check with your insurer for exact). Shipment insurance (per parcel): every shipment has the option to be insured — extra cost per shipment. None of our current customers use this, but it can be arranged.

Bad packaging on arrival, quality issues? We don't call those 'exclusions' — we call them feedback. If something goes wrong, you get feedback and the next time it goes better. Fulfillment is a repetitive business: every incident is a lesson, not a verdict of guilt. From experience (5 years, 30-50 customers): this has never been a reason for a customer not to work with us. Not even for customers with products of €300-€500 per unit.

Archetype A — Migrating: your stock already exists somewhere (another 3PL, own warehouse, home). We pick up, transport, do inbound, and from day 1 take on the full role — operations, software, invoicing. Real example from our past: from account creation to first sale: 2 days.

Archetype B — Greenfield: new stock is arriving from your supplier (e.g. China). The bottleneck is NOT our onboarding — it's the time your supplier needs to ship. We are ready on day 1. Real example: 15 days supplier shipping, 1 day at ours. Signup → live: 16 days total.

The concrete steps: (1) decision made · (2) QuickBridge account created with ToS acceptance (the contract IS the acceptance) · (3) prep call — we discuss your stock state · (4) preparation at the pickup site — if you're coming from home we're happy to help with decomposition into same-EAN boxes · (5) pickup + transport + inbound (cost on us) · (6) 80/20 prioritization — fast-movers live first · (7) real-time visible in QuickBridge · (8) first invoicing after ~15 days (bi-weekly) with trial discount applied · (9) month 4 — post-trial evolution: your personalized 8-tier rate, storage meter on, returns metering.

We've spent the last 5 years heads-down building the operational foundation: pick-and-pack, inbound, returns, outbound, invoicing, customer communication — one process at a time, until everything works. Then we captured that operational knowledge in our own software (QuickBridge).

Where we stand now: ✓ Operations (5 years streamlined) · ✓ Communication substrate (in-app AM, threads) · ✓ Own software (QuickBridge, evolving daily) · ✓ Transparent invoicing (line-level flag/accept) · ○ Hardware — under construction now (racking, forklifts, automation — enabling 2-3× more inventory in the same footprint) · ○ Multiple locations, including international — where you grow toward.

Our growth isn't dependent on your growth. We're going from 50 to 500 orders per day — with or without your specific growth. That means your growth with us is not a burden: it's momentum you add to a train that's already moving. Every new customer accelerates us. We accelerate every new customer. When you ask 'can you handle me if I 10×?' — the answer is: we're on the same trajectory as you, and that's the same trajectory as the ~30-50 customers with us today. Aligned incentives — and that's fun to do together.

Direct integrations: Bol · Shopify · WooCommerce · Wix · Amazon · Kaufland · Etsy · Zalando (via our fulfillment flow).

Mirakl multiplier: one Mirakl integration gives you access to ~50 EU marketplaces — including Decathlon, Carrefour, La Redoute, Galeries Lafayette and dozens more. Pick the marketplace you want to sell on, paste the API key from that marketplace's seller portal, and within 5 minutes orders start flowing in.

Your channel not there? Click 'notify-me' in the app — we track your specific need and prioritize by demand signal.

We invoice via Moneybird, every two weeks. You have 14 days to pay from the moment the invoice is sent.

Every line on the invoice is up for discussion in the app — flag / propose / Accept per line, with a thread beside it. That's a QuickBridge feature; see section 09 for details. The idea: if something isn't right, you say it where it's visible, not in an email chain.

Our direction is that everything runs through QuickBridge — messages, tickets, invoices, orders. Our in-app Account Manager (QB, short for the system itself) learns daily to handle more simple questions on its own — that's where we're headed.

For now we also have email and WhatsApp direct contact as fallback; we respond fast. The platonic vision: one place, one stack, one conversation. From the moment you start a conversation with QB on this site to the moment you're an active customer — it's the same relationship, the same memory, the same party. No handoffs.

We ship worldwide via FedEx — 190 destinations, with typical rates already visible in your QuickBridge dashboard (Shipping Rates page). From NL/BE next-day to far destinations.

VAT handling: this question hasn't come up yet with our customers. If you'd like to be the first for us to look into OSS filing (EU B2C) or reverse-charge (EU B2B), we can look into it. Default: you handle your own VAT.